Enterprise-level customer service system / global multi-language / customer service source code / instant messaging / online customer service / with real-time translation / unlimited seats / with robots / voice chat / location function / three-level response
The source code is open source without any encryption and licensing
Simplified Chinese, Traditional Chinese, English, Vietnamese, Indonesian, Russian, Thai, Japanese, Korean, Spanish, French,
German, Italian, Arabic, Portuguese, Danish and more. Support one-key translation, make foreign trade communication simpler, help foreign trade new opportunities!
Account number admin
Password 123456
Web pop-ups, public numbers, applets and APPs can be accessed seamlessly.
Designated customer service access, personal business website access, scanning QR code access.
Source code contains: source code + database + details of the installation tutorials + APP side EXE side packaging tutorials
The source code is open source, no encryption, no licensing, and can be developed twice.
Usage Scenario: Customer service system is an important communication tool for enterprises, especially in the era of mobile Internet, WeChat public number, mobile phone or Facebook Messenger, Skype and other channels to decentralise the service channels of the enterprise, the enterprise needs to respond to customers from any location at any time. At the same time, the enterprise's reputation is crucial, the enterprise service needs to be flawless in the customer acquisition, customer activation, customer retention and other stages.
Function
Enterprise-grade security protection: the system is strongly reinforced, effectively preventing hacking
Internationalised Multilingualism:.
Multi-merchant customer service, unlimited seats, independent system - data stored on their own servers, support for opening SSL, support for offline dialogue.
Omni-channel access
Panoramic workbench, unified service from the website, small program, public number, APP, WeChat, Weibo, H5, call centre, work order and other channels of customers, support text, pictures, voice, emoticons, video, documents and other rich media messages
Intelligent Route Assignment to Enable Efficient Services
Multiple allocation rules, idle rate allocation, random allocation, priority for familiar customers, flexible options
Designated customer service and skill set allocation to provide the most appropriate service
Support queuing overflow when the consultation volume is large, service sinking, so that the customer no longer wait
Intelligent Customer Service Robot
One-click opening, 24/7 customer service, goodbye to queuing
Human-machine collaboration mode to assist manual customer service, efficient reception
Leads the industry in coverage, accuracy and other indicators
Comprehensively grasp the needs of customers
Docking THINKPHP system, combined with the grouping system, accurately depicts customer profiles and completes customer stratification.
Complete record of customer trajectory such as region/session initiation page/source, etc., so that proactive marketing can be based on evidence.
Unified view of omni-channel historical service records, comprehensive grasp of customer needs
Instant Messaging Cloud Shared Code, Horizontal Scaling Billion High Concurrency Architecture, Long Link Guarantee
1、Support client global twenty languages, support for user registration (background configuration)
2, a key translation: interface for Baidu translation and Google interface can be selected, free application, foreign trade communication is convenient.
3、Support the robot to specify the keyword auto-reply, background settings robot knowledge base
4、Support positioning function, advertising system, corporate slogan and avatar settings
5、Support the setting of prohibited words - can refuse to receive user-specified prohibited word messages
6、Support FAQ settings, support for setting up greetings, support for voice chat sending
7、Support to view chat records, support for setting JS files to facilitate docking, support for intelligent matching of customer service also support the specified customer service
8、Support the display of visitor information region, language, status, last login time, login times, login device
9, support notes customer information, can set up blacklist, support customer service background quick reply (background add settings)
10, support for individual customer service settings greetings, support for sending emoticons, support for sending pictures (support for a variety of formats pictures)
11, support for sending files, support for transferring other customer service,
12, support docking WeChat public number function, support WeChat customer service template message notification/
13、Support custom window colour, support for setting evaluation content, support dialogue real-time sound reminders.
